Catchmaster Return Policy & Product Refund Terms
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Keep reading to learn more about our return policy for open, unopened, and damaged items.
Return and Refund Policy for Online Purchases
Here at Catchmaster, we want you to love your purchase! We accept returns of unopened items within 90 days of purchase. There is no time limit on returns when the product is:
- Not the product ordered
- Defective
- Tampered
- Missing pieces
For these types of returns, refunds will be given within 24 hours of the refund request or on the next business day in the event of a holiday or weekend.
How to Request a Return or Exchange
To initiate a return of an unopened or damaged product, please contact us by sending an email to info@catchmaster.com with the following information:
- Your full name
- Order number
- Item(s) being returned
- Reason for return
- Phone number
- Email address
Our customer service team will respond to your email within 24 hours with further instructions on how to proceed with the return process.
Conditions for Product Returns
Customers are responsible for the cost of shipping the returned item back to us, unless the return is due to an error on our part (e.g., shipping the wrong item, delivering a damaged item).
Please note that this return policy is subject to change without prior notice. It is recommended that customers review the policy before making a purchase or initiating a return.
Get Support for Your Return Questions
If you have any questions or concerns regarding our return policy, please contact our customer service team at info@catchmaster.com or call our toll-free number at 1-800-458-7454.